How Does Shipping Work?
Valencia Perfumes provides FREE shipping on all orders! Orders are usually confirmed, packaged, and dispatched in one to five business days after the order is placed; however, packages are only delivered on Monday through Friday. All orders will be shipped to the nearest USPS facilities.
Please note that orders are only shipped after they pass a very rigorous and thorough quality control inspection to ensure that your order has received the attention it deserves. Because of this inspection, we have a processing period of two business days.
What is the Return Policy?
100% of our fragrances are authentic with a money-back guarantee. Our reviews are from real paying customers and average five stars, identifying us by personalized attention and excellence. Buy with confidence!
Delivery: Orders are received and processed one day on average, excluding weekends. All orders are shipped from Florida. *Theft will not be covered after confirmed delivery to the address requested at the time of payment.*
Damage: Any damage to the product in transit must be documented. *Without documentation, we cannot create a replacement/refund claim.*
Wholesale Shipping: Bulk orders are assigned shipping on a case-by-case basis based on destination and volume.
Returns: We are a 5-star rated company, and we offer returns. Orders can be returned up to 15 days from the ship date for a full refund minus shipping. *We are not responsible for lost or unclaimed packages.*
Read our full return policy here.
Do You Have a Physical Store?
Yes, we do! Come visit us at:
8934 SW 40th St
Miami, FL 33165
How Can I Call Customer Support?
Give us a call at (786) 393-0898, and we'd be happy to help.
How Can I Email an Inquiry?
You may email us at email@example.com or fill out the contact form below.