Valencia Perfumes
8934 SW 40th St
Olympia HeightsFL 33165
Frequently Asked Questions

How Does Shipping Work?

Valencia Perfumes provides FREE shipping on all orders! Orders are usually confirmed, packaged, and dispatched in one to five business days after the order is placed; however, packages are only delivered on Monday through Friday. All orders will be shipped to the nearest USPS facilities.

Please note that orders are only shipped after they pass a very rigorous and thorough quality control inspection to ensure that your order has received the attention it deserves. Because of this inspection, we have a processing period of two business days.

What is the Return Policy?

100% of our fragrances are authentic with a money-back guarantee. Our reviews are from real paying customers and average five stars, identifying us by personalized attention and excellence. Buy with confidence!

Delivery: Orders are received and processed one day on average, excluding weekends. All orders are shipped from Florida. *Theft will not be covered after confirmed delivery to the address requested at the time of payment.*

Damage: Any damage to the product in transit must be documented. *Without documentation, we cannot create a replacement/refund claim.*

Wholesale Shipping: Bulk orders are assigned shipping on a case-by-case basis based on destination and volume.

Returns: We are a 5-star rated company, and we offer returns. Orders can be returned up to 15 days from the ship date for a full refund minus shipping. *We are not responsible for lost or unclaimed packages.*

Read our full return policy here.

Do You Have a Physical Store?

Yes, we do! Come visit us at:

Valencia Perfumes
8934 SW 40th St
Miami, FL 33165

How Can I Call Customer Support?

Give us a call at (786) 393-0898and we'd be happy to help.

How Can I Email an Inquiry?

You may email us at valenciaperfumes2019@gmail.com or fill out the contact form below.

Contact Us